Privacy Policy

This Privacy Policy explains how Pedal Pros processes personal data in connection with its bicycle repair workshop services and website. It applies to enquiries, bookings, workshop visits, repairs, billing, and related communications.

Data collected only as described in this policy

Your rights and options are detailed below

Questions handled via our contact channel

User Rights

Your Rights

Subject to applicable law, you may request access to your personal data, correction of inaccurate information, deletion where retention is no longer required, or restriction of certain processing. You may also object to processing based on legitimate interests in appropriate cases. Some requests may be limited where we must keep records for legal, accounting, or workshop administration purposes.

Available rights depend on the nature of the data and the legal basis for processing.

Requests

How to Make a Request

To exercise a privacy right, send a clear request using the contact details in this policy and describe the data or issue concerned. We may ask for information needed to confirm your identity and to locate the relevant records. If a request cannot be fully granted, we will explain the main reason where permitted by law.

We may need to verify identity before acting on a request.

Data Retention

Retention

We retain personal data for the period necessary to manage the relevant enquiry, service job, payment, warranty-related recordkeeping, dispute handling, and legal obligations. When data is no longer needed, we delete it or anonymise it unless a longer retention period is required by law or justified by a legitimate business need.

We keep data only for as long as it is needed for service, recordkeeping, or legal purposes.

Policy Updates

Policy Changes

If we make material changes, we will update the policy text on the website and, where appropriate, provide a clear notice through our usual communication channels. The version in force is the one published most recently on the website.

We keep this policy under review and may revise it when our practices or legal duties change.

How We Use Data

We use personal data to respond to enquiries, arrange appointments, receive bicycles for intake, assess service needs, prepare and confirm quotes, carry out repairs and adjustments, perform quality checks, provide service summaries, manage billing and payments, order compatible parts when needed, maintain internal records, and meet legal or accounting obligations. We may also use limited technical data to keep the website secure and functioning properly.

Processing is limited to workshop operations and related administration.

Service Providers and Partners

We may share personal data with service providers that support website hosting, communications, payment processing, record management, or other operational tasks. We may also share information with suppliers or repair-related partners when parts ordering, compatibility checks, or service coordination require it. These parties are expected to handle data for the agreed purpose and to protect it appropriately.

Operational service providers receive only the data needed for their assigned function.

Legal Disclosure

We may disclose personal data to public authorities, courts, or other official bodies when required to comply with legal obligations, respond to lawful requests, protect our rights, or support the administration of a workshop service dispute. Any disclosure is limited to what is reasonably necessary in the circumstances.

Disclosure may be required where law, court orders, or official instructions apply.

Data We Collect

Depending on how you interact with Pedal Pros, we may process contact details, service request information, bicycle and repair details, appointment records, payment-related information, communication content, and basic technical data such as device or browser information. If you bring a bicycle in for inspection or repair, we may also record notes about its condition, requested work, parts needed, and service history relevant to the job.

We collect only the information needed to handle enquiries, bookings, and workshop services.

How We Collect Data

We receive personal data from you when you submit an enquiry, book a service, visit the workshop, or communicate with us by phone, email, contact form, or in person. We also generate data during intake, inspection, quotation, repair, quality checks, collection, billing, and internal administration. Limited technical data may be collected automatically when you use our website.

Most information comes directly from customers or is created during service handling.

Cookie Types

Our website may use essential cookies needed for basic site operation, functional cookies that remember settings or form choices, and limited analytics cookies that help us understand site performance and usage patterns. We do not rely on cookies to collect unnecessary personal data, and we do not use cookies to make decisions about workshop services or repair outcomes.

We use a small number of cookie categories for operation, measurement, and preference handling.

Cookie Controls

You can manage cookies through your browser controls and, where available, any cookie settings presented on the website. Blocking non-essential cookies may reduce the functionality of forms, preferences, or analytics features. Session cookies are removed when the browser is closed, while persistent cookies remain for a limited period unless deleted earlier by the user.

Browser settings can usually limit or remove cookies, but some site functions may be affected.

Email contact

info@seniorlexhub.site

Telephone contact

+41 78 013 28 26

Postal address

Dorfplatz 7, 6052 Hergiswil (Nidwalden)

Privacy contact